Support calls are available on request. Simply drop us an email at firstname.lastname@example.org if you prefer communication via a call, our team will arrange a callback at your convenience during office hours. Our calls are arranged via appointment so that we will be able to assure all information and logs are ready at the time of the call to ensure a smooth process of any support request you may need and reduce the waiting time on the line for you.
The fastest way to reach us is via the live chat system on our website (available during office hours). Should you need urgent assistance, our live agents are on standby to assist!
We believe that in any business, service and support is the most important quality. We understand that buying a custom gaming system is a rather big investment, and when you build a system with us here at AFTERSHOCK PC, we will endeavour to do much more than just helping you choose your customizations. We want to be there with you all the way through the life span of your gaming system, to ensure that your experience is nothing but stellar.
Each PC sold by us will be covered by our extensive warranty packages. All systems also include lifetime technical support coverage.
AFTERSHOCK PC believes that warranty and after-sales service is not just about repairs, but also about helping users to maintain their systems in top fighting form. We encourage users to bring their systems down to our service centre once in a while for a free clean-up as well as a free system check to ensure that your system is always in tip-top condition.
If your purchased product has any issues. There are 3 methods to seek assistance from our team
AFTERSHOCK PC will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced— provided you return it during the parts warranty period owned.
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