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What is the usual turnaround time for an Aftershock Desktop?

Usually three (3) to four (4) business days for Custom Builds and 1 business day for Ready to Ship systems. However, with the current situation where businesses are affected by silicon shortage globally, Custom Builds may take up to 15 business days depending on the components selected. Open-Loop Water Cooled systems are complex builds that will typically take longer, and the timeframe required varies. Speak to our staff for a quote on the expected turnaround time.

Usually two (2) to five (5) business days. Check with us for an estimated turnaround time when you make your purchase. Should you require your new laptop faster, kindly let our staff know and we will be happy to assist to the best of our ability.

Where do you ship?

We only ship locally, in Singapore, and globally upon request. Global shipping falls under a different set of terms and conditions, please contact our team for more details.

What payment methods does Aftershock support?

We support Paynow, Atome, Grab or Bank Transfer. Please note that payment must be made in full and received by us before delivery or pick up of your purchase can occur.

How do I use Atome?

1. Add items to your cart and checkout as normal.
2. Select Atome as your payment method - you will be redirected to the Atome website.

NOTE: Vouchers/promo codes can only be applied for payments made via the Atome app.

On Desktop:

4. Select 'Pay via App' and scan the QR code shown.

On Mobile:

Simply select 'Pay via App'.
4. The Atome app will launch automatically and you will be directed to the payment confirmation page.
5. Tap “Voucher” and select any applicable voucher or apply a promo code.
6. Tap “Atome+” to redeem any existing Atome+ loyalty points to offset your bill. It is possible to stack Atome+ rebates and a voucher within a single transaction. 
7. Ensure that the total final amount is accurate. Select ‘Pay’  to confirm. 

Where are Aftershock PCs built?

Every Aftershock PC is built right here in Singapore. At our headquarters, our team of experienced technicians skilfully hand-assemble every Aftershock PC. It doesn't stop there - after our quality control ensures our extreme standards of build quality are met, we benchmark and do a further 3 steps of quality control. Every step of this process ensures the PC you receive is in its best condition.

Are there any additional taxes when purchasing from Aftershock?

Aftershock PC is based in Singapore. We are GST registered and all our prices are inclusive of Singapore's 7% GST. Customers may be subject to import duties if choosing to ship internationally.

What is the difference between the two types of warranty?

'Carry In Warranty' means that for any warranty related work that needs to be done on your PC, you will need to drop off and pick up your system from our Singapore Service Centre. If you have this warranty and can't come in, you will need to cover the delivery costs for getting it to and back from us.

'Pickup and Return From Your Location Warranty' means that we will cover the delivery costs for getting your system back in for any warranty related work, and the cost of sending it back out to you.

What does my warranty cover?

Our warranty package covers parts failures due to components being faulty, and the labour cost for replacing those parts. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. Our warranty does not cover things such as accidental damage, wear and tear, or misuse (eg. unauthorised overclocking or undervolting). Please see our full Warranty policy for more information.

What is available for making upgrades to my Aftershock system? Does Aftershock buy back my old components?

We support any upgrades to Aftershock systems, provided we stock the parts and that the upgrade is compatible. No service fee is charged for any upgrade unless an extra service is being provided (e.g. data backup/transfer, cleaning, etc.) or except in complex situations. Unfortunately, we don't buy back used components.

I'm having a problem with my system, what do I do?

You can reach out to our customer service during our operating hours by submitting a query via our live chat or email our support team. If your PC needs to be serviced you can either drop it off at our Singapore Service Centre during our operating hours or you can contact our team to organise how to get your PC delivered back to us.

What can I do if my system is out of warranty?

We provide free lifetime remote support for original purchasers of our PCs. Even if your warranty has expired, you are still able to reach out to us to receive remote support. If your system needs to be physically serviced by an Aftershock technician, we will only charge for replacement of new components.

 

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