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AFTERSHOCK SUPPORT

NEED HELP? WE GOT YOU COVERED.

We're here to assist you in any way we can. Whether you have a question about our products, need technical support, or want to explore partnership opportunities, our dedicated team is ready to help. Reach out to us using the contact information provided below, and we'll get back to you as soon as possible.

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PC Support

PC Support

If you require technical assistance with any of our PCs or need help troubleshooting an issue, our knowledgeable technical support specialists are available to assist you.

Corporate Enquires

Corporate Enquires

Whether you're interested in purchasing our products or have questions regarding bulk orders, customised configurations, pricing, or distribution, our corporate sales team is eager to provide the best tailored solutions to meet the unique needs of your business.

Sales Enquires

Sales Enquires

For inquiries regarding product information, special custom build requests, order status, returns, or any general assistance, please contact our friendly sales team.

Partnerships and Collaborations

Partnerships and Collaborations

We're always open to exploring collaboration opportunities with individuals and businesses alike. If you're interested in partnering with us, please reach out to our marketing team, and we'll be delighted to discuss potential synergies.

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SUPPORT HOTLINE

Support calls are available on request. Simply drop us an email at support@sg.aftershockpc.com if you prefer communication via a call, our team will arrange a callback at your convenience during office hours. Our calls are arranged via appointment so that we will be able to assure all information and logs are ready at the time of the call to ensure a smooth process of any support request you may need and reduce the waiting time on the line for you.

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SUPPORT INFORMATION AND SERVICING PROCEDURES

Every PC sold by us is covered by a 3 Year Parts Warranty while every Laptop sold by us is covered by a 2 Year Parts Warranty from the Date of Original Retail Purchase, with a choice between 'Carry In' and 'Onsite Pickup and Return' Warranty.

This covers part failures due to components being faulty and the labour cost for replacing them. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. 'Carry In Warranty' means that for any warranty related work, you will need to drop off at and pick up your system from our Service Centre. If you can't come in, you will need to cover the delivery costs for getting the system to and back from us.

'Pickup and Return Warranty' means we cover those delivery costs nationwide. AFTERSHOCK PC will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.

Every PC sold by us is covered by a 3 Year Parts Warranty while every Laptop sold by us is covered by a 2 Year Parts Warranty from the Date of Original Retail Purchase, with a choice between 'Carry In' and 'Onsite Pickup and Return' Warranty. This covers part failures due to components being faulty and the labour cost for replacing them. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. 'Carry In Warranty' means that for any warranty related work, you will need to drop off at and pick up your system from our Service Centre. If you can't come in, you will need to cover the delivery costs for getting the system to and back from us. 'Pickup and Return Warranty' means we cover those delivery costs nationwide. AFTERSHOCK PC will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.

Frequently Asked Questions

Our laptops are all equipped with high-end components and we promise the best Aftershock Experience for each and ever customer. Choose from our finest selection of Ready to Ship Laptops at the best price.

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